Marietta Campus Delivery Issues: Reporting Process

Recipients that discover internal or external damage or missing contents must report the issue to the carrier, shipper or sender. The Marietta Campus Post Office on the can assist you if necessary, but the original shipper must handle all claims. Recipients are advised not to discard any packaging as the carrier or shipper may wish to inspect the item.

Is Your Student Package Missing?

Before submitting a Lost Package Form, please check with the Student Mail Center FIRST. 
 
Student Mail Center Hours: Monday–Friday, 9:00 AM–4:00 PM. 
 
If you believe a package should have been received, please visit or contact the StudentMail Center during these hours before submitting a Missing Package Form.

What Happens to Student Packages?

Campus Postal Services receives and processes student packages at our warehouse. After processing, packages are transferred to the Student Mail Center for student pickup. 
 
Only the following types of student packages are generally retained at the Campus Postal Services warehouse: 

  • Large or oversized packages 
  • Perishable items 

All other student packages are transferred to the Student Mail Center for distribution through the package lockers or Student Mail Center window. 

Did You Include Your 6-Digit Mailbox Number?

When ordering a package, students should always include their individual 6-digit KSU mailbox number in the shipping address. 
 
If your 6-digit mailbox number was not included in the package address, you may not receive an email notification when the package is ready for pickup. 
 
If you believe a package has been delivered to KSU but you have not received a notification, do not assume the package is lost. Please check with the Student Mail Center FIRST. The Student Mail team can determine whether your package has been received and processed. 
 
Only after checking with the Student Mail Center should you submit a Lost Package Form. 

Before Submitting a Missing Package Form

Please complete the following steps in this order: 

  1. Check the tracking information provided by the retailer or shipping carrier to  
    confirm that the carrier shows your package as delivered. 
  2. Verify that your 6-digit mailbox number was included in the shipping address. Packages without a valid 6-digit mailbox number may not generate an email notification. 
  3. Check with Student Mail during regular hours, Monday–Friday, 9:00 AM–4:00 PM, before submitting a Lost Package Form. The Student Mail Center should be your first point of contact for packages you believe you should have received. The team can determine whether your package has been received and is awaiting pickup. 
  4.  If Student Mail has confirmed that your package cannot be located, complete the Lost Package Form below. 

Submitting a Lost Package Form before checking with Student Mail may delay the process of locating your package, since most student packages are distributed through the Student Mail Center rather than remaining at the Campus Postal Services warehouse. 

Missing Package Form

If you have completed the steps above and the Student Mail Center has been unable to locate your package, please complete the Missing Package Form below. 

Please provide as much information as possible, including:

  • Student name 
  • KSU ID 
  • 6-digit mailbox number 
  • Carrier 
  • Tracking number 
  • Date and time the carrier indicates the package was delivered 
  • Retailer or sender
  • Any additional information that may help us locate the package 

Please note: Completing this form does not guarantee that Campus Postal Services will be able to locate a package. The form allows us to gather the information needed to investigate the delivery. 

Missing Package Form

Damaged or Open Packages

Campus Postal Services will document packages that arrive at our warehouse with visible damage to the package and/or that are open upon arrival. 

When visible damage or an open package is identified during processing, Campus Postal Services will mark the package accordingly. 

Please understand that Campus Postal Services can only document the condition of a package when it arrives at our warehouse. Damage that occurred before the package reached KSU, or damage that is not visible upon arrival, may not be identifiable by Campus Postal Services. 
  
If you receive a package that appears damaged, please inspect the package and its contents as soon as possible. 

If your package or its contents have been damaged, you may need to contact the shipping carrier or retailer to determine whether a claim should be filed. Campus Postal Services can provide information about the condition in which the package arrived at our facility when that condition was documented.