Assistance Tailored to You for Your Work and Personal life!

As a KSU employee, you and your family have the benefit of a customized assistance program, provided by Acentra Health, which offers professional counseling, consultation, and support resources for no charge through My Life Expert by Acentra.

*Log in as a USGGuest for general reference or sign up to create your own individual user ID and password to personalize your experience on the website.*

Company Code: USGCares

    • Phone support for crises and emergencies, provided by counselors who hold masters and doctoral degrees. 
    • Phone support to arrange for in-person counseling. 
    • Services accessible 24 hours a day, seven days a week 
    • Call 844-243-4440 to get started! Calls are answered live by counselors. 
    • Counseling services will always be kept confidential. 
    • Counseling will always be free to employees, covered dependents, and anyone regularly living in the household. 
    • Counseling will always be timely and convenient: 
    • In addition to Thursday onsite counseling and tele-counseling, appointments with a licensed counselor are available within three to five days near where employees work or live. 
    • Appointments can be scheduled sooner if an urgent situation arises. 

EAP No-Cost Services for Work-Life Situations

Up to 30 minutes of financial consultation with a Certified Financial Planner or a Certified Public Accountant, per issue. Up to 30 minutes consultation with an attorney and a 25 percent discount if you decide to retain an attorney, per issue. These are counted as separate services, so utilizing one will not prevent you from utilizing the other. These professionals will discuss concerns and provide suggestions on many issues, including:

  • Bankruptcy
  • Civil/Criminal Disputes
  • Divorce
  • Immigration
  • Credit Issues
  • Retirement and Estate Planning
  • Tenant's Rights
  • Taxes
  • Wills
Assistance in locating household and daily living resources, including pet care services, home repairs, travel planning, and event scheduling.

Resources and referrals for dependent care-related services, in addition to emergency back-up childcare and eldercare.

 

Visit USG My Life Expert for a wealth of on-demand resources, including articles, self-assessments, resources, and training on a wide range of topics, such as addiction, grief, anxiety, and parenting.

Frequently Asked Questions

  • You may contact Acentra via the toll-free number, 844.243.4440 or visit USG My Life Expert to create an account (using company code USGCares) or log in as a guest (username:USGGuest and password: employees) to see service options and alternative contact information.  Access is available 24 hours a day, seven days a week, 365 days a year, and all calls are answered live by professional counselors with immediate assistance available, when needed.
  • The EAP with Acentra is available to employees that work for USG. Family members that live in the same household as the eligible employee are also able to participate in the program.
  • No, all calls/discussions with Acentra and the Acentra provider network are confidential and are not reported back to agencies.

Contact Acentra

To contact Acentra, call 844.243.4440 anytime, 24/7. You can also confidentially request support at USG My Life Expert.