What is the new project intake process?

It’s a standardized way to submit and review IT project requests so they can be evaluated consistently and transparently.

Why can’t I submit a project request through the Service Desk ticketing process?

Service Desk tickets are best for incidents and routine service requests. Projects require planning, review for readiness, and governance visibility, which the intake process provides.

What counts as a project?

A project is typically new capability or a significant change that requires coordination, planning, and/or work across teams.

What if I’m not sure whether it’s a project or support request?

Start with the Service Desk triage questions (restore broken service vs new/expanded work). If still unsure, refer the requester to a BRM for early guidance.

What information will requesters need to submit?

 The intake process is designed to capture complete, high‑quality information up front. If key information is missing, the request may be returned for clarification. Requesters will need to submit a detailed problem statement with a description of how the request will address the need, business process documentation for any process automation or new implementation requests, clear sponsorship and business process ownership.

What are Business Relationship Managers (BRMs), and what do they do?

BRMs partner early to help requesters clarify needs, scope, and readiness before work begins. They help strengthen requests, but they do not approve or prioritize projects.

Will submitting an intake request guarantee work starts right away?

No. Requests are reviewed and prioritized using standardized processes to align limited capacity to the highest‑impact work and to support strategic priorities.

Where do I send requesters for more information?

Direct them to the IT Project Management page and the intake submission page. UITS also maintains guidance materials as part of the enablement toolkit.