KSU IT Service Desk

 The KSU IT Service Desk assists students, faculty & researchers and staff with a wide range of support services. Scroll down to make a reservation for technology equipment, see our opening hours and locations, as well as contact information.

The KSU IT Service Desk provides a range of IT support services to keep you connected and productive:

  • Walk-In & Remote Support: Get help on campus or via phone, email, or remote tools.
  • Technical Support: Troubleshoot hardware and software issues.
  • Account Assistance: Reset passwords, set up Duo (MFA), and manage your NetID.
  • Network Help: Connect to KSU Wi-Fi and resolve internet issues.
  • Classroom & Lab Support: Ensure technology works seamlessly in learning spaces.
  • Knowledge Resources: Access guides, tutorials, and FAQs for self-service solutions.

Fall and Spring Semester Hours of Operation

Monday–Thursday: 7:30 a.m.–10 p.m.

Friday: 7:30 a.m.–5 p.m.

Saturday: 8 a.m.–5 p.m.

Sundays: 1–5 p.m. 

Holidays: closed

May Hours of Operation


Commencement Week (May 5–11)

Monday: 7:30 a.m.–10 p.m.

Tuesday–Friday: 8 a.m.–5 p.m.

Saturday–Sunday: closed  


Maymester (May 12–25)

Monday–Thursday: 7:30 a.m.–6p.m.  

Friday: 7:30 a.m.–5 p.m.  

Saturday–Sunday: Closed 

Transition to Summer Hours

Memorial Day (May 26): Closed

Tuesday, May 27: 8 a.m.–5 p.m.

Beginning Wednesday, May 28, we'll be switching to our Summer hours.  

Summer Semester Hours of Operation

Monday–Thursday: 7:30 a.m.–10 p.m.

Friday: 7:30 a.m.–5 p.m.

Saturday: 8 a.m.–5 p.m.

Sunday: 1–5 p.m. 

Holidays: closed

Hours When Classes Are Not in Session

Monday–Friday: 8 a.m.–5 p.m.

Saturday–Sunday and holidays: closed

Locations

Kennesaw Campus:
Sturgis Library, Suite 4500 (4th Floor)
385 Cobb Avenue, Kennesaw, GA 30144

Marietta Campus:
Academic Building, Lower Level
1100 South Marietta Parkway SE, Marietta, GA 30060

Normal Hours of Operation

Monday–Thursday: 8 a.m.–9 p.m.

Friday: 8 a.m.–5 p.m.

Saturday–Sunday and holidays: closed

May Hours of Operation

Commencement Week (May 5–11)

Monday, May 5: 8 a.m.–9 p.m.

Tuesday, May 6–Friday, May 9: 8 a.m.–5 p.m.

Saturday–Sunday: closed

Maymester (May 12–25)

Monday–Friday: 8 a.m.–6 p.m.

Saturday–Sunday: closed

Transition to Normal Hours of Operation

Memorial Day (May 26): Closed

Tuesday, May 27: 8 a.m.–5 p.m.

Beginning Wednesday, May 28, Normal Hours of Operation resume.

Hours When Classes Are Not in Session

Monday–Friday: 9 a.m.–5 p.m.

Saturday–Sunday and holidays: closed

Need help? Quickly find answers in our Knowledge Base or to submit a request.

Technology Checkout

Need IT equipment? We offer free technology equipment checkout for students, faculty & researchers, and staff!

Our inventory includes: 

  • Video and digital cameras 
  • Microphones 
  • Podcasting equipment 
  • Tripods 

Before you check out technology equipment: 

  • Please bring your valid KSU ID for all checkouts—it’s required. 
  • Make sure to reserve your equipment at least 24 hours in advance of your desired pickup time. Need it sooner? Stop by in person, and we’ll do our best to help! 
  • Reservations not picked up within 24 hours will be canceled to make the equipment available for others. 

Make a reservation for technology equipment.

woman wearing a headset

IT Service Desk

Call: 470-578-6999

Email: service@kennesaw.edu

Submit an IT Service Request