Fall 2025 Technology Updates

Continuously improving IT at KSU

This semester, University Information Technology Services (UITS) is pleased to present these important updates, new tools, and helpful resources to keep all Owls connected, productive, and secure. Discover what’s new, explore training opportunities, and stay informed so you can work, learn, and thrive at KSU!

Download the PDF: KSU Technology Updates, Fall 2025

Project Sign In

Improving Your Sign-In Experience at KSU

This fall, the way the KSU community signs in to Microsoft applications is changing: Microsoft Authenticator will replace Duo as KSU’s multifactor authentication system. This update is part of KSU’s ongoing efforts to reduce the number of times we have to log in, give you more control over your accounts, and protect your information.

View the Project Sign In webpage for more information, including key dates and instructions.

 

Renew Adobe Licenses

Adobe licenses need to be checked out on a semester-by-semester basis. 

If you checked out an Adobe license for Summer, it expired in mid-May; if you checked one out for Summer, it expired on July 29 (with a 7-day grace period ending August 5). You can now renew your license by following the steps to download software below.

How to Download Software

  1. Navigate to desktopsoftware.kennesaw.edu.
  2. Log in with your KSU email and password.\
  3. Choose the software you plan to use for work.
  4. A button on the top-right reads Add to Cart, Get Instructions, or Get Access.
    1. If the button says Add to Cart, click it to add the software to your cart, then view your cart and check out.
    2. If the button says Get Instructions, click it to open instructions for installing the software.
    3. If the button says Get Access, click it to be directed to an external site where you can access the software.

AI at KSU

KSU embraces the use of artificial intelligence (AI) to enhance learning and administrative processes, and we are committed to responsible and ethical use of this technology.

To ensure data protection when using AI, use Microsoft Copilot when signed in with your KSUmail address and password. 

For more information, including  guidance for faculty, please review this resource: Guidelines for AI Use at KSU

Microsoft Copilot Workshops Provided by UITS

Join us for an engaging workshop delving into the exciting world of Microsoft Copilot, a powerful AI  tool. This workshop is perfect for beginners and will explore topics like generating creative content, answering questions, and even proofreading your writing. 

Register now!

Group Training by Request

UITS offers personalized one-on-one and group training tailored to your needs! Follow these steps to request technology training:

  1. Navigate to service.kennesaw.edu/technology.
  2. Log in (in the top-right corner) using your KSU credentials.
  3. Select Service request. 
  4. From the menu on the left, select Software Support.
  5. Select Training Request for KSU Technology and complete the form. Here, you will indicate whether you would like to request individual or group training.
  6. Click Submit, and a UITS team member will contact you within 2–3 business days.

KSU Technology Guides

The KSU Technology Guides clarify the “who,” “what,” “where,” “when,” “how,” and “why” of accessing technology services, software, hardware, support, and processes at KSU.

Technology Guide for Students

Technology Guide for Faculty and Staff

D2L Brightspace Basics for Instructors: D2L Journey in OwlTrain

Are you ready to enhance your D2L expertise? Check out D2L Brightspace Basics for Instructors. This series of short how-to videos covers essentials like course setup, gradebook management, and more. New videos are added regularly, so stay tuned for even more helpful content!
Share the student D2L overview video with your classes! 

Share the student D2L overview video with your classes! 

OwlTrain: Your E-Learning Resource

OwlTrain is KSU’s free e-learning platform featuring live and self-paced workshops and courses, e-books, and audiobooks on a variety of topics. OwlTrain features a user-friendly interface and a wide range of resources. 

Sign on to OwlTrain to learn about . . . 

 

Technology Training

UITS is here to help you succeed with technology. Check out these opportunities!

1-on-1 and Group Training

Schedule a 1:1 training session to address questions or cover a portion of an application such as the Microsoft 365 Suite or D2L Brightspace. 

Workshops

Our live virtual workshops offer opportunities for you to learn how to use technology so you can be even more effective and efficient at work!

KSU Services Status Page

The KSU Status Page shows the status of technology you use at KSU. 

To subscribe and receive text or email alerts when services you use undergo maintenance or have outages, visit status.kennesaw.edu and click "Subscribe To Updates."

A list of 80 components you can subscribe to appears. Choose the systems that are most relevant to your job. You can select D2L Brightspace, Qualtrics, Owl Pay, etc. After you made your selection, click SAVE at the end of the page. You will receive a text or email to confirm your subscription.

If applications seem slower than usual, especially in the evenings, UITS may be running updates. Visit the status page for the latest information.

Technology Support

When you need immediate assistance with KSU-supported technology, UITS is here for you!

Contact the KSU Service Desk

470-578-6999 
service.kennesaw.edu/technology

Service Desk Walk-Up Counters:

Kennesaw: Sturgis Library, Room 4500
Marietta: Academic Building, Lower Level

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